Business Domain and Problem Description
Our client generated and sent it’s electronic billing with a legacy product. The problem was that it’s utility customers were mostly large businesses and government agencies that have very intricate billing requirements. The legacy bill generator was not sufficiently customizable for those customers and several necessary enhancements had not been implemented due to it’s limitations. Lastly, it failed the compatibility tests for operating system upgrades and the only option available was to upgrade the product, a process quoted over US$ 1 Million by the software company who supported it.